Privacy Policy
Kensington Movers Privacy Policy
This Privacy Policy explains how Kensington Movers collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all individuals who contact Kensington Movers, request a quotation, make a booking, or otherwise use our moving or related services within our operating area. It covers personal data collected through our website, in person, by post, and by any other communication method we may use with you.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, moving addresses, and any other basic contact information you choose to provide when making an enquiry or booking a service.
Service and booking information, such as details of the services you request, inventory descriptions for moves, property access information, dates and times of your move, and any additional instructions you provide to us.
Billing and payment information, such as billing address and details necessary to process payments. We do not store full card details if payment is processed through a secure payment provider.
Communication records, such as your correspondence with us and internal notes relating to your enquiries, quotations, bookings, feedback, or complaints.
Technical and usage data, where applicable, such as basic information about how you interact with our online services, including pages visited, dates and times of access, and similar usage information generated through typical website technologies.
Lawful Bases for Processing Your Data
Kensington Movers will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:
Contractual necessity: We process your personal data to provide you with quotations, to enter into and perform our contract with you, to manage bookings, to carry out your move, and to provide customer support related to your contract.
Legal obligations: We may process and retain certain personal data to comply with our legal obligations, such as tax, accounting, record-keeping, and responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, handling customer queries, ensuring security of our operations, and maintaining appropriate business records.
Consent: In limited cases, we may rely on your consent to process your data, for example where we wish to send you certain types of marketing communications and such communications are not covered by another lawful basis. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries and provide quotations for moving and related services.
To create, manage, and fulfil bookings, including planning routes, assigning staff, and coordinating logistics for your move.
To communicate with you before, during, and after the provision of services, including confirming details, handling changes, and resolving any issues.
To process payments, issue invoices, manage accounts, and support our financial and administrative operations.
To improve our services, including through internal analysis, staff training, and service development.
To maintain safety and security, including preventing misuse of our services and detecting or preventing fraud.
To comply with applicable laws and regulations and to respond to lawful requests from public authorities.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In most cases, we will keep records relating to service contracts and moves for a period that allows us to respond to any queries, disputes, or legal claims that may arise. After this period, personal data that is no longer required will be securely deleted, anonymised, or otherwise put beyond use.
Retention periods may vary depending on the type of data and our legal obligations. For example, financial and transaction records are kept for the period required under applicable tax and accounting laws.
Use of Data Processors and Sharing of Information
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes described in this Privacy Policy. Examples include:
Payment processing providers who facilitate secure payment transactions.
IT and system support providers who host or maintain our IT systems and help ensure their security and availability.
Professional service providers such as accountants or legal advisors who support our business operations in compliance with legal requirements.
Where necessary to carry out your services, we may also share relevant information with subcontractors or associated service providers involved in your move or related services, strictly to the extent needed to perform the contract.
We may disclose personal data where required to do so by law, to enforce our contractual rights, to protect our operations or those of our customers, or in connection with a business restructuring, provided that appropriate safeguards are in place.
We do not sell your personal data.
International Data Transfers
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that an adequate level of protection is in place as required by data protection law. This may involve using specific contractual clauses or relying on other recognised safeguards. Where applicable, further details of these safeguards can be provided on request.
Security of Your Personal Data
We take appropriate technical and organisational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, staff training, secure storage, and the use of reputable service providers.
While we strive to protect your personal data, no system can be completely secure. You are encouraged to exercise care when sharing personal information and to inform us promptly if you suspect any unauthorised use of your data in connection with our services.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification: You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: You may object to our processing of your personal data where we are relying on legitimate interests, including any profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to withdraw consent: Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. You are encouraged to contact us first so that we can seek to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be indicated by revising the date of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
