Terms and Conditions

Kensington Movers Terms and Conditions

These Terms and Conditions govern the provision of services by Kensington Movers to any individual, business or organisation engaging removal, relocation, packing, storage delivery, or related services within the United Kingdom. By placing a booking with Kensington Movers, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

1.1 Client means the individual, company or other entity that makes the booking or on whose behalf the booking is made.

1.2 Services means any removal, packing, unpacking, loading, unloading, transport, storage delivery, or associated services provided by Kensington Movers.

1.3 Goods means all items, furniture, personal effects and any other property handled, packed, transported, stored or otherwise dealt with by Kensington Movers in the course of providing the Services.

1.4 Contract means the legally binding agreement between Kensington Movers and the Client for the supply of Services, incorporating these Terms and Conditions and any written quotation or job confirmation issued by Kensington Movers.

2. Quotations and Estimates

2.1 Any quotation or estimate provided by Kensington Movers is based on the information supplied by the Client and is subject to survey where applicable.

2.2 Quotations are generally provided on a fixed price basis, subject to the assumptions, access conditions, parking availability, property layout and volume of Goods described by the Client. Kensington Movers reserves the right to amend the price if these details are found to be inaccurate or incomplete.

2.3 Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are subject to the availability of resources and vehicles at the time of booking.

2.4 Quotations do not include customs duties, tolls, congestion charges, parking charges, storage charges, packing materials, or charges arising from additional services unless expressly specified.

3. Booking Process

3.1 A booking is only confirmed when the Client has accepted the quotation in writing or through an approved electronic method, and Kensington Movers has acknowledged that acceptance.

3.2 Kensington Movers may request a deposit or full prepayment in order to confirm the booking. The amount and timing of any deposit or prepayment will be stated in the quotation or job confirmation.

3.3 It is the Client's responsibility to ensure that all details provided at the time of booking, including addresses, access information, contact details, dates, times, and any special requirements, are correct and complete.

3.4 Any change requested by the Client to the date, time, scope or location of the Services is subject to Kensington Movers' availability and may result in additional charges. Changes will only be effective once confirmed in writing by Kensington Movers.

4. Access, Parking and Service Conditions

4.1 The Client must ensure that there is adequate and lawful access for Kensington Movers' vehicles and staff at the collection and delivery addresses.

4.2 The Client is responsible for arranging any necessary parking permissions, permits or suspensions and for any charges or penalties arising from inadequate or unlawful parking arrangements, unless otherwise agreed in writing.

4.3 The Client must inform Kensington Movers in advance of any access restrictions, including but not limited to narrow roads, height or weight limits, low bridges, internal stairs, lifts, long carry distances or loading restrictions.

4.4 If Kensington Movers is unable to complete the Services in the expected manner due to inadequate access, parking or building constraints, Kensington Movers may at its discretion either adapt the method of service at additional cost or cancel the Service and charge a reasonable fee for time, labour and any incurred expenses.

5. Packing and Preparation of Goods

5.1 Unless otherwise agreed, the Client is responsible for adequately packing and preparing all Goods for transport, including securing loose items and protecting fragile or high value items.

5.2 Where Kensington Movers provides packing services, packing will be carried out with reasonable care using materials considered suitable for the type of Goods handled.

5.3 The Client must ensure that all boxes and containers provided by them are strong enough to withstand normal handling and stacking and are properly sealed and labelled.

5.4 The Client is responsible for disconnecting and preparing appliances, including refrigeration units, washing machines and cookers, unless an additional service has been expressly agreed.

6. Excluded Items and Dangerous Goods

6.1 Kensington Movers will not accept for removal or storage any items classified as dangerous, illegal, or prohibited under any applicable law or regulation. This includes but is not limited to explosives, firearms not lawfully held, flammable or corrosive substances, toxic materials, gas cylinders, and any items that may pose a risk to health or safety.

6.2 The Client must not include perishable goods, live animals, plants, cash, securities, important documents, jewellery or other high value items unless expressly agreed in writing. Such items are carried entirely at the Client's risk unless a specific written agreement and insurance arrangement is made.

6.3 Kensington Movers reserves the right to refuse to handle any Goods which in its reasonable opinion present a risk of damage, contamination or injury, or which may breach any law or regulation.

7. Payments and Charges

7.1 All charges for the Services are as set out in the quotation or subsequent written confirmation, subject to any adjustments permitted under these Terms and Conditions.

7.2 Unless otherwise agreed, payment for domestic removals is due no later than the last working day before the scheduled service date. For commercial or long distance work, alternative payment terms may be specified in the quotation.

7.3 Kensington Movers reserves the right to request full or partial payment in advance. Where payment is not received in accordance with agreed terms, Kensington Movers may suspend or cancel the Services without liability.

7.4 If any invoice remains unpaid after the due date, Kensington Movers may charge interest at the statutory rate permitted under UK law, accruing on a daily basis until payment is received in full.

7.5 All amounts quoted are exclusive of any applicable VAT or other taxes unless otherwise stated. The Client is responsible for paying any such taxes in addition to the quoted charges.

8. Cancellations and Postponements

8.1 The Client may cancel or postpone the Services by providing written notice to Kensington Movers.

8.2 If cancellation or postponement is received more than 7 calendar days before the scheduled service date, any deposit paid may be refunded, subject to the deduction of any reasonable administrative or non-recoverable costs.

8.3 If cancellation or postponement is received within 7 calendar days but more than 48 hours before the scheduled service date, Kensington Movers may retain up to 50 percent of the quoted charges to cover lost bookings and administrative costs.

8.4 If cancellation or postponement is received 48 hours or less before the scheduled service date, Kensington Movers may charge up to 100 percent of the quoted charges.

8.5 Kensington Movers may cancel or postpone the Services if it is prevented or delayed from performing its obligations by events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns, strikes or civil disturbances. In such cases Kensington Movers will endeavour to offer an alternative date or a partial refund where appropriate, but will not be liable for any consequential loss.

9. Client Obligations

9.1 The Client must ensure that they or an authorised representative are present at the collection and delivery addresses throughout the Service to guide the allocation and placement of Goods and to sign any necessary paperwork.

9.2 The Client must ensure that all Goods to be moved are made available and that the premises are safe for Kensington Movers' staff to work in, free from hazards and with utilities where reasonably required.

9.3 The Client must obtain and maintain any permissions, licences or consents required from landlords, building managers or local authorities for the performance of the Services.

9.4 The Client must verify at the end of the Service that all Goods intended to be moved have been loaded and unloaded as required. Kensington Movers accepts no responsibility for items left behind that were not made reasonably available or identified by the Client at the time of the Service.

10. Liability and Limitations

10.1 Kensington Movers will exercise reasonable care and skill in the handling, packing, transport and storage of Goods.

10.2 Kensington Movers' liability for loss of or damage to Goods, whether arising from negligence or otherwise, is limited to a reasonable sum per item or per consignment as specified in the quotation or any applicable insurance schedule.

10.3 Kensington Movers will not be liable for any pre-existing defects, wear and tear, or inherent vice in the Goods, nor for damage arising from the normal movement of furniture and effects through tight spaces, staircases or doorways where reasonable care is applied.

10.4 Kensington Movers will not be liable for any indirect or consequential loss, including loss of profits, loss of opportunity, or emotional distress, arising out of or in connection with the Services or these Terms and Conditions.

10.5 The Client must inspect the Goods and premises as soon as reasonably possible following completion of the Service and notify Kensington Movers in writing of any apparent loss or damage within 7 days. Kensington Movers may decline to consider claims made outside this period where the delay prejudices a proper investigation.

10.6 Nothing in these Terms and Conditions shall limit or exclude Kensington Movers' liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.

11. Insurance

11.1 Kensington Movers maintains insurance policies appropriate to its activities; however, these may not cover all types of loss or all values of Goods.

11.2 The Client is strongly advised to arrange additional insurance cover for Goods of high value or of special importance, and for any consequential losses which are not covered under Kensington Movers' standard liability.

11.3 Details of Kensington Movers' standard liability limits and, where applicable, any additional insurance options available may be provided upon request.

12. Waste and Environmental Regulations

12.1 Kensington Movers operates in accordance with applicable UK waste and environmental regulations, including the proper handling and disposal of waste arising from removal activities.

12.2 The Client must not include household waste, construction waste, hazardous waste or electrical items for disposal unless a specific waste removal or disposal service has been quoted and agreed.

12.3 Kensington Movers reserves the right to refuse to remove or dispose of any materials that may breach waste, environmental or recycling regulations.

12.4 Where Kensington Movers agrees to remove waste or unwanted items, the Client confirms that they have the right to authorise such removal and disposal. Any applicable disposal or recycling charges will be added to the Service charges.

13. Storage Services

13.1 Where storage services are provided, Goods will be stored in a facility chosen by Kensington Movers and may be stored alongside or in proximity to the goods of other clients.

13.2 Storage charges will accrue from the date Goods are placed into storage until the date they are removed, and will be invoiced in accordance with the storage agreement.

13.3 Kensington Movers may exercise a lien over stored Goods for all sums due and unpaid. If any charges remain unpaid for a period exceeding the agreed terms, Kensington Movers may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods to recover outstanding amounts and associated costs.

14. Complaints and Dispute Resolution

14.1 Any complaint relating to the Services should be raised with Kensington Movers in writing as soon as reasonably practicable, providing full details and supporting information.

14.2 Kensington Movers will review complaints in good faith and seek to resolve issues promptly through communication with the Client.

14.3 If a dispute cannot be resolved directly, the parties may agree to refer the matter to mediation or another form of alternative dispute resolution before commencing formal legal proceedings, where appropriate.

15. Data Protection and Privacy

15.1 Kensington Movers will collect and process personal data provided by the Client in order to manage bookings, deliver Services, and administer accounts in accordance with applicable data protection laws.

15.2 Personal data may be shared with third parties only where necessary for the performance of the Contract, for legal compliance, or with the consent of the Client.

15.3 The Client has the right to request access to personal data held about them and to request correction of any inaccuracies, subject to legal limitations.

16. Termination

16.1 Either party may terminate the Contract with immediate effect by giving written notice if the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after being notified.

16.2 Kensington Movers may terminate the Contract or suspend the Services if the Client becomes insolvent, enters into any arrangement with creditors, or is otherwise unable or unwilling to pay for the Services in accordance with agreed terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes or claims arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory consumer protection rights that may apply.

18. General Provisions

18.1 These Terms and Conditions, together with any written quotation or job confirmation issued by Kensington Movers, constitute the entire agreement between the parties and supersede all prior understandings or representations relating to the subject matter.

18.2 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue in full force and effect.

18.3 No failure or delay by Kensington Movers in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

18.4 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of Kensington Movers. Kensington Movers may assign or subcontract its rights and obligations where reasonably necessary for the performance of the Services.

18.5 Kensington Movers may amend these Terms and Conditions from time to time. The version in force at the time of booking shall apply to the Contract unless otherwise agreed in writing.